At CRS epos, we know how vital it is for hospitality and retail businesses to deliver accurate allergen information. Since 2014, UK law has required businesses to declare 14 major allergens on product packaging and at the point of sale. These allergens can cause serious, even life-threatening reactions, making clear and accessible communication essential for protecting your customers.
For businesses with extensive product ranges, identifying and communicating allergen information can feel overwhelming. However, with the right systems, this process becomes much easier. CRS epos offers tailored EPoS solutions powered by advanced ICRTouch technology to simplify and automate allergen management, saving you time and effort.
Which Allergens Must Be Declared?
UK legislation mandates that businesses display the presence of these 14 allergens:
Celery
Cereals containing gluten
Crustaceans
Eggs
Fish
Lupin
Milk
Molluscs
Mustard
Tree nuts
Peanuts
Sesame seeds
Soybeans
Sulphur dioxide (sulphites)
Icons or symbols can be used to indicate allergens, but they should always be accompanied by clear text to ensure customers understand the information.
Why Is Allergen Communication Important for Your Business?
Beyond meeting legal obligations, effective allergen communication gives your business a competitive advantage. Research from the Food Standards Agency (FSA) shows that approximately 2.4 million people in the UK suffer from food allergies, presenting a significant opportunity for businesses prioritising allergen awareness.
Trust is key to customer loyalty. The FSA has found that 59% of young people will return to a venue where they’ve safely eaten before. By managing and communicating allergen information effectively, businesses not only protect their customers but also build trust and encourage repeat business.
How Can CRS epos Help Manage Allergens?
CRS epos provides advanced EPoS systems that make allergen management simple for hospitality and retail businesses. Powered by ICRTouch, our solutions feature built-in allergen tools to help you stay compliant.
With TouchOffice Web, the 14 major allergens are preloaded, allowing you to add them to products with just one click. If a product containing allergens is selected, an on-screen alert notifies staff and customers immediately. The system also supports adding additional allergens outside the standard list, offering even greater flexibility.
This allergen information is seamlessly integrated across all sales channels, including TouchPoint, PocketTouch, TouchPoint lite, SelfService, ByTable, and TouchTakeaway. In self-service environments, these automated alerts are critical, ensuring customers are informed while allowing them to include specific preparation instructions if needed.
For personalised food items like sandwiches or smoothies, allergen labels can be printed directly onto packaging, so customers can easily check allergen information before consuming. This feature is especially valuable in fast-paced environments where customers might not interact with staff, a growing trend in modern hospitality.
By choosing CRS epos, you can streamline allergen management, safeguard your customers, and build long-lasting trust, all while optimising your operations.
Let CRS epos help you take the stress out of allergen management - contact us today!
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